In-Shop Services Include:

Custom computer build

• Design PC specifications
• Assemble and configure PC
• Test for functionality

Computer upgrade/customization
(Applies when replacing motherboard, and processor but also covers RAM and internal data storage)

• Redesign specifications for PC provided by the customer
• Provide Necessary parts for construction
• Assemble and configure PC, replace old components where necessary and test for functionality

Hard drive clean up (Adware/Spyware and Virus removal)

• Virus scan and removal(for windows 2000, NT, and XP)
• Clear cookies
• Clear temporary files

Hardware/Software diagnosis

• Hardware/Software diagnosis
• List hardware/software functionality status
• List hardware/software statistics
• Identify hardware/software problems
• Recommend solutions

Software Installation, Uninstallation and Upgrades

• Check software compatibility
• Install software
• Check installed software for functionality

Hardware Installation, Uninstallation and upgrades

• Check hardware compatibility
• Install hardware
• Check installed hardware for functionality

Software and Hardware troubleshooting

• Collect software and hardware information
• Diagnose cause of problem
• Repair problem

Data Backup
(Requires secondary storage device of equal or higher capacity)

• Transfer data from storage device supplied by the customer to secondary storage device owned by the customer
• Setup automated backup system to secondary storage device owned by the customer

Data Restoration
(Requires secondary storage device of equal or higher capacity)

• Recover as much data as possible from storage device supplied by the customer
• Place recovered data on secondary storage device owned by the customer

Data Destruction

• Destroy all traces of all data on storage device supplied by the customer
• Ensure data is not recoverable

On-Site Services Include:

Software and Hardware troubleshooting

• Collect hardware and software information
• Diagnose cause of problem
• Repair problem

Software Installation, Uninstallation and Upgrades

• Check software compatibility
• Install software
• Check installed software for functionality

Hardware Installation and Uninstallation

• Applies for all components except motherboard and case/tower
• Check hardware compatibility
• Install hardware
• Check installed hardware for functionality

Peripheral Component Installation
(x86 CISC based units only)

• Install any internal component or external device
• Does not include motherboard

Operating System Installation

• Install and setup Windows 9x, Me, 2000, NT, XP, Linux or Mac OS X
• Ensure operating system functionality

DSL, Wireless (WiFi) and Cable internet service installation

• Plan and organize network
• Connect devices
• Set-up and secure network

Data Backup
(Requires secondary storage device of equal or higher capacity. Maximum 750GB)

• Setup automated backup system to secondary storage device owned by the customer
• Initiate storage backup process via automated backup system

Small Office Networking

• Setup DSL, cable or dial-up networks
• Attach network computers
• Configure network devices (Routers, Switches, Hubs, and Repeaters but not Servers or MSAUs)
• Configure Microsoft workgroup
• Configure VPN, remote network access, or remote computer access

Home Networking

• Setup DSL, cable or dial-up networks
• Attach network computers
• Configure network devices (Routers, Switches, Hubs, and Repeaters)
• Configure Microsoft workgroup